A product portrait of BBTEnterprise

BBTEnterprise completely covers the needs of an accident and daily benefits insurer. The core system as a standard solution is fully geared to the Swiss AIA and HIA market and still feels like a customized solution in day-to-day business: it can be configured to be industry-specific and also company-specific. In addition, BBTEnterprise enables the insurer to counteract falling margins and ongoing cost pressure, as well as to win back lost customer territory from intermediaries. And all this at a fair price, because we won’t leave you out in the rain.

By Ivana D’Addario, Marketing Manager at BBT

Characteristic of BBT is agile work and flexible teamwork. We achieve short project durations and low implementation costs thanks to our communication culture, which ensures relaxation, orientation and cohesion. Last but not least, BBTEnterprise’s process management is optimal and processing is efficient. How does it work at BBT?

Architecture of BBTEnterprise

Every investment in new software usually begins with the question of which system architecture makes the most sense. A cross-sector solution for all of the insurer’s insurance lines or a modular best-of-breed approach that optimally fulfills the specific Swiss regulations in personal insurance? We know the market and are convinced that a sector-specific product makes more sense for our customers, which is why BBT strategically and deliberately only offers such products. On the one hand, this is how the needs of the insurer can be better met. On the other hand, the insurance industry is complex enough and individual solutions are technically demanding from an engineering perspective. That is why, in our opinion, there is a need for a counterbalance in maintenance and releases, namely more simplicity through lean software packages in favor of stability, quality and reliability. This results in significantly fewer errors and side effects for us. Moreover, industry-specific software is cheaper than a complete product.

BBTEnterprise in the BBT SaaS solution

We also offer existing and potential customers all-in-one solutions. Experience shows that such SaaS solutions are of interest to companies for which accident and daily benefits business is an additional line of business or when they rely on full outsourcing. The service package for this full service from BBT includes the following:

• provision of the IT infrastructure and the core system BBTEnterprise, including stable interfaces
• provision and operation of all peripheral systems
• management of the entire solution

In addition to BBTIndividual for health insurers and BBTLife for life insurers, BBTEnterprise is one of three backend systems that we specialize in to make a difference in the life of the insurer. Our modular software architecture and stable interfaces also make it possible to connect central components and AI solutions. This means that BBTEnterprise can be configured flexibly and does not require any complex, expensive additional programming.

Automation/dark processing

When a market is so competitive, automation becomes even more valuable because, basically, an insurer cannot afford certain labor-intensive operations – for both financial and staffing reasons. This is where BBTEnterprise delivers significant added value: not only in reducing operating costs, but also in increasing productivity and optimizing operational processes, and thus the entire value chain. Thanks to the high level of dark processing, specialist employees can concentrate on the essentials because they no longer have to carry out monotonous, repetitive and error-prone routine tasks. This means that they are of even greater value to the company because they can once again pursue their core competencies and their true potential is realized.

Rules Engine

Business-specific control of dark processing is also possible. With the Microsoft Rules Engine, we can automate further company-specific processes for our customers. So-called if-then rules execute internal actions based on defined conditions in order to further reduce and simplify manual data maintenance or to carry out secondary processes more quickly (for example, the automatic payment of claims or the automatic creation of a claim from the claim notification). This is useful for activities at area level, for example, that regularly repeat according to the same pattern, are subject to constant change or need to be managed with even greater precision. The business rules are based on JSON files, are release-independent and can be activated at any time. A collection of generally valid business rules within the AIA and HIA business is available.

Conclusion

BBTEnterprise is a powerful system that can be relied upon. To ensure it stays that way, we invest heavily in improving its process efficiency and effectiveness. Equally strong is our well-rehearsed, friendly team of experts, who set high standards for themselves. In addition, thanks to our customers who entrust us with a wide range of projects, requirements and tasks, we can identify ourselves as a software provider with solid and long-standing experience.

Did you know? BBTEnterprise in combination with BBTCare

BBBTEnterprise in combination with BBTCare – our product for the digital control of occupational health management – is a particularly lucrative combination for getting closer to customers who have become «unreachable» and for countering margin losses. BBTEnterprise coupled with BBTCare takes business to a new level.

Companies have been confronted with steadily increasing absences and failures for years, which is why professional, software-supported damage and absence management is becoming increasingly important. In addition, case and care managers not only promote the integration process, but also direct contact in an empathetic way. BBTCare not only offers a comprehensive overview and many other services, but above all the chance to reconnect with the customer. Although it can be purchased as a stand-alone offering, BBTCare is at its most versatile when used in combination with BBTEnterprise.

Find out more about BBTCare